Powerful Communication

This one-day course is designed to help professionals improve how they communicate in real business settings, from meetings and emails to presentations and performance conversations.

You’ll explore practical techniques for active listening, delivering your message with clarity, giving feedback professionally, and adapting your style to suit different audiences. With a focus on both verbal and non-verbal communication, this course equips you to build stronger working relationships, avoid misunderstandings, and represent yourself and your organisation more effectively.

Course Objectives

By the end of this course, you’ll be able to:

• Communicate more confidently using both verbal and non-verbal techniques

• Apply active listening and empathy to enhance conversations

• Structure and deliver inclusive presentations with audience impact in mind

• Give and receive feedback effectively, even in challenging situations

• Build stronger workplace connections through professional communication

Who Is This Course For?

This course is ideal for:

• Professionals at all levels looking to build stronger communication habits

• Anyone preparing to deliver presentations or lead meetings

• Teams wanting to foster more open, clear and respectful communication

Prerequisites: No prior experience required.

Course Outline

Setting Up for Success

• What does successful communication look like at work?

• Exploring real workplace examples of communication breakdowns

• Identifying your own strengths and challenges as a communicator

• Setting personal communication goals for the day

Communication Foundations

• Understanding the basics: verbal, non-verbal, and written communication

• The role of tone, body language, and facial expressions

• Common workplace pitfalls and how to avoid miscommunication

Active Listening & Empathy

• What is active listening - and how do we actually do it?

• Listening vs waiting to speak

• Building trust and rapport through empathy

Constructive Feedback & Managing Difficult Conversations

• How to give feedback that people can actually use

• Receiving feedback without defensiveness

• Managing nerves or discomfort when addressing tricky topics

Presenting & Speaking with Confidence

• Planning and structuring your message

• Inclusive design considerations for presentations

• Using audio-visual tools with purpose

• Body language, tone, and handling difficult questions

Communicating Across Audiences

• Recognising the needs of different audiences

• Applying SEND and accessibility considerations

• Keeping messaging clear in high-pressure situations

• Encouraging meaningful participation in meetings

Reflections & Planning

• What’s one communication habit you’ll change from today?

• How will you approach your next presentation or meeting differently?

• Building a personal action plan for continued development