Emotional Intelligence for Leaders

This one-day course is designed to help managers and team leaders harness the power of emotional intelligence to improve communication, navigate conflict, support wellbeing, and inspire high-performing teams. You’ll gain deeper self-awareness, understand how to better read and respond to others, and walk away with practical tools to lead with empathy, resilience, and impact.

Course Objectives

By the end of this course, you will be able to:

• Understand the five key components of emotional intelligence and how they influence leadership.

• Increase self-awareness and psychological safety through empathetic leadership.

• Strengthen communication and manage conflict with greater emotional agility. 

• Apply emotional intelligence strategies to motivate, support and influence your team.

Who Is This Course For?

This course is ideal for:

• Managers and team leaders responsible for leading and supporting others. 

• People in leadership roles looking to enhance their impact through soft skills. 
  

• Future leaders who want to improve their emotional self-awareness and relationship management. 

Prerequisites: None required, though experience in people management will support contextual understanding. 

Course Outline

Laying the Groundwork

• Explore how emotional intelligence directly impacts leadership effectiveness

• Reflect on your current leadership style and emotional triggers

• Define your goals for developing as an emotionally intelligent leader

Understanding Emotional Intelligence

• What is emotional intelligence and why it matters in leadership

• Exploring Daniel Goleman’s five EQ competencies

• Emotional intelligence vs. IQ vs. personality traits

Developing Self-Awareness

• Identifying emotional patterns, triggers, and blind spots

• Understanding how your values and beliefs influence your reactions

• Gaining insight into how your behaviour affects your team

Managing Emotions and Building Resilience

• Staying calm, composed and in control under pressure

• Techniques to manage emotional hijacking and reactive responses

• Strategies for maintaining professionalism in challenging conversations

Motivating Yourself and Others

• Exploring what drives your motivation and how it affects your team

• Fostering a positive mindset and emotional energy

• Using emotional intelligence to support team morale and drive

Leading with Empathy

• Reading emotional cues and understanding others’ perspectives

• Building trust through empathetic conversations

• Supporting wellbeing and leading inclusively

Social Skills for Effective Leadership

• Enhancing your ability to influence and inspire

• Building emotionally intelligent relationships across the business

• Communicating with clarity, impact, and respect

Reflections & Planning

• Identify your key emotional intelligence strengths and development areas

• Choose one behaviour to trial or improve over the next month

• Personal action plan for applying emotional intelligence in leadership