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Skype For Business: Essentials (End User Training)

About SquareOne

SquareOne is among the UK's leading providers of IT training to businesses of all shapes and sizes. Our company pledge is to deliver inspiring, motivational and cost effective training which brings about tangible improvements in productivity. Through our training solutions, individuals are able to gain lifelong skills and realise their full potential whilst clients achieve their corporate goals.

Course Objectives

Microsoft Lync is a powerful communication tool. Our End User training will teach you how to send Instant Messages, make voice & video calls and share presentations - all within the Skype for Business application. By using Skype for Business to its full potential, you and your staff will become more efficient due to improved communication throughout your organisation.

Training Locations

This training is delivered as a closed course at your company's premises or at our training centre in Merseyside. We can provide a mobile IT classroom at any UK or European location, so no matter where you are based, SquareOne can come to you. We frequently deliver training in Liverpool, Wirral, Blackpool, Manchester, London, Chester, Warrington, Leeds, Cardiff, Birmingham, Edinburgh, Bristol, Sheffield, Glasgow, Leatherhead and Aberdeen as well as in European countries such as France, Switzerland, Germany, Sweden, Norway and Ireland.

Related Courses

  • Outlook
  • Office 365 - End User Training
  • SharePoint End User Training

Course Duration

½ Day

This course can be organised as two half day sessions or offered as a seminar.

Getting Started

  • Skype for Business Logon Screen
  • Set Location and availability
  • What's happening today notes
  • Navigation around the system
  • Skype for Business Options
  • Checking Sound and Video settings


  • Find and add Contacts
  • Information about your Contacts – status and relationships
  • Selecting multiple Contacts
  • Create a new group for your Contacts
  • Move a Contact into a Group
  • Arranging Contacts

Call Options

  • Contact sorting options
  • Call forwarding options
  • Tag a contact


  • Instant Messaging
  • Make a call
  • Answer a call
  • Call options
  • Adding additional people into IM and calls
  • Sending attachments


  • Meet Now
  • New Online Meeting
  • Share your Desktop
  • Share a PowerPoint Presentation
  • Share a Whiteboard
  • Create a Poll
  • Video Call
  • Exiting a Meeting

Settings & History

  • Skype for Business Settings - best practice
  • Outlook and Skype Conversation History


Looking for in-house training that can be customised to you/your businesses exact needs? Contact us below for one of our team to contact you.

Upcoming Courses

Below are a list of upcoming dates and locations where this course is scheduled to take place.

Location Start Date Duration Cost



Course Outline

Related Courses

For more information about any of our courses

please call +44 (0)151 650 6907, email or complete an enquiry form.